About Us: FP Markets Professional Trading Services in Australia

Our Company Foundation and Australian Operations

FP Markets began its operations in Australia in 2005, focusing on tailored solutions for local traders. Our Sydney headquarters manage customer service, compliance, and technical infrastructure. We connect directly to major Australian financial markets via co-location at Sydney and Melbourne data centers. Licensed under ASIC number 286354, we comply fully with Australian financial laws, including the Corporations Act 2001. Regular compliance reporting and participation in AFCA ensure trusted oversight and client protection.

Corporate Structure and Governance

Operating as a subsidiary of First Prudential Markets Pty Ltd, our Australian entity complies with local company laws. Our board consists of financial experts with knowledge of Australian markets and regulation. We maintain professional indemnity and cybersecurity insurance to protect client interests. Independent risk oversight, internal audits, and quarterly board reviews maintain operational integrity. Audited annual financials provide transparency to stakeholders and regulators.

Trading Technology and Platform Infrastructure

Our technology infrastructure is hosted in Australian data centers, delivering sub-millisecond trade execution for local clients. We maintain redundant systems in Sydney and Melbourne to ensure 99.9% uptime during Australian market hours. Our stack includes advanced order management systems, real-time risk analytics, and automated execution algorithms. Clients can choose from MetaTrader 4 and 5, WebTrader, mobile apps, or API connectivity for algorithmic trading. We use Straight Through Processing (STP), routing orders directly to tier-one liquidity providers for competitive spreads and reliable fills.

• Access MetaTrader 4 with Australian market plugins
• Use MetaTrader 5 for enhanced charting and strategy development
• Trade via WebTrader on any modern browser
• Employ mobile apps for iOS and Android on the go
• Integrate with FIX and REST APIs for automated strategies

Our platform supports multiple order types and provides transparent pricing models including raw and standard accounts. Execution speed averages 40 milliseconds under normal conditions, with direct market access ensuring minimal latency. We offer both fixed and variable spreads depending on account type and trading style.

Regulatory Compliance and Client Protection

FP Markets strictly adheres to ASIC regulations including segregation of client funds with National Australia Bank and Commonwealth Bank. This ensures the complete separation of client assets from company funds and coverage under the Australian Financial Claims Scheme. Our risk management includes real-time monitoring, automated margin calls, and stop out mechanisms to prevent excessive losses. Retail clients benefit from mandatory negative balance protection, while professional clients have optional coverage alongside higher leverage. All protective measures operate automatically to secure client interests.

Dispute Resolution and Complaints Handling

Clients have access to the AFCA external dispute resolution scheme for unbiased handling of unresolved issues. Our internal process acknowledges complaints within 24 hours and resolves them in 30 business days. Detailed responses are provided, and escalation to AFCA is free for clients. Our compliance team regularly analyses complaint trends to improve service and submits reports to ASIC as part of regulatory compliance.

Account Types and Service Offerings

We provide a variety of accounts to suit Australian traders of all levels. Standard accounts require a minimum AUD $100 deposit with fixed spreads and no commissions, ideal for beginners. Raw Spread accounts offer variable spreads starting from 0.0 pips plus commissions of AUD $3.50 per lot, designed for active traders. Professional accounts demand verification of financial criteria under ASIC rules and offer higher leverage and broader instrument access. Opening an account involves identity verification with Australian-issued ID and proof of residence documents.

• Standard accounts with fixed spreads and no commissions
• Raw Spread accounts with low variable spreads and commissions
• Professional accounts with enhanced leverage and instruments
• Verification includes government ID and recent utility bills
• Appropriateness assessment to confirm trading experience

Deposit and withdrawal methods are tailored for Australian clients, supporting direct bank transfers, credit cards, and e-wallets. Deposit processing times vary by method, with instant credit card deposits and 1-2 day bank transfers. Withdrawals require identity checks initially and process within 2-3 business days.

Educational Resources and Market Analysis

FP Markets delivers comprehensive educational content focused on Australian market conditions. We host weekly webinars during local business hours covering trading strategies, technical and fundamental analysis, and platform tutorials. Our video tutorials and guides range from beginner to advanced levels. Market analysis includes daily commentary on Australian economic data, ASX trends, and AUD currency pairs. Clients receive real-time alerts via email, SMS, and push notifications through our mobile apps.

Trading Tools and Market Research

Our platform integrates TradingView charts with 100+ technical indicators and drawing tools. The economic calendar highlights Australian events with impact ratings and consensus forecasts. Sentiment indicators monitor retail and institutional positioning on AUD pairs. Risk calculators assist in position sizing based on equity and risk tolerance. Correlation matrices help traders understand AUD pair relationships and commodity exposures relevant to the Australian economy.

Customer Support and Service Standards

We offer Australian-based support from 7:00 AM to 7:00 PM AEST/AEDT, Monday to Friday. Support includes phone, live chat, and email in English, with average live chat response times under 30 seconds. Our technical team assists with platform setup, connectivity issues, and account management. Remote desktop support is available for complex troubleshooting. Our staff are trained on Australian financial regulations and provide general tax guidance for trading activities.

Account Management and Personal Service

Dedicated managers assist professional and high-volume Australian traders with tailored trading advice, platform optimization, and market insights. They conduct quarterly portfolio reviews and connect clients to exclusive research and events. Senior managers handle accounts with AUD $100,000+ equity or over 100 lots monthly, offering priority support and direct communications.

Technology Integration and API Services

Our FIX 4.4 API offers institutional clients direct market access with sub-millisecond latency from Australian co-located servers. Features include real-time price feeds, order management, and account queries. Supported languages are Python, Java, C++, and .NET for custom development. We also offer REST APIs with JSON formatting and OAuth 2.0 authentication plus WebSocket streaming for live data. Rate limits are set at 100 requests per second per API key to ensure stability.

• FIX 4.4 protocol for institutional connectivity
• REST API for account and trade management
• WebSocket for real-time data streaming
• Support for multiple programming languages
• 10 years of historical market data access

Full API documentation and dedicated technical support are available. Our team assists with integration and optimization to meet Australian market performance standards.

Platform Customization and Advanced Features

Advanced traders can customize interfaces, develop indicators, and automate strategies using MQL4 and MQL5 languages. Backtesting with historical Australian market data is supported. We provide VPS hosting in Australian data centers with guaranteed 99.9% uptime, 24/7 monitoring, and automated backups to ensure system reliability. VPS solutions reduce latency and maintain uninterrupted automated trading during market hours.

Custom Expert Advisors (EAs) can be deployed seamlessly, with FP Markets supporting all standard MetaTrader automation features. Our platform supports multiple layout configurations and real-time alerts tailored to Australian trading conditions.