Contact FP Markets Australia

Professional Customer Support Channels

FP Markets offers a variety of ways to reach our dedicated support team based in Australia. We provide live chat, phone support, email assistance, and access to detailed FAQs. Our live chat connects you quickly during active market hours, often within one minute. Phone support is available for urgent matters from 9:00 AM to 5:00 PM AEST on business days. Email queries receive thorough responses within a few hours, ideal for complex issues requiring document exchange.

Our team operates 24 hours a day, five days a week, covering all global trading sessions relevant to Australian clients. Representatives are fluent in English and trained extensively on the MetaTrader 4, MetaTrader 5, cTrader, and TradingView platforms. This enables them to resolve technical, account, and trading questions efficiently.

To contact us, simply access our website and choose the preferred channel. Our live chat is embedded for instant connection, while phone and email details are clearly listed for your convenience. We recommend live chat for immediate support and email for detailed follow-ups.

Account Management and Trading Assistance

Account Setup and Verification Support

Opening an account with FP Markets in Australia starts with registering online via our secure platform. After submitting the application, our verification team reviews identification and address documents within 24 hours on business days. Required documents include an Australian driver’s license or passport and a recent utility bill or bank statement.

Once verified, clients select an account type—Standard or Raw ECN—based on their trading preferences. We provide guidance on choosing base currencies such as AUD, USD, or EUR. Our team assists with platform selection and account configuration to ensure seamless trading activation.

Platform Technical Support

We support all trading platforms offered: MetaTrader 4, MetaTrader 5, cTrader, and TradingView. Our technical experts help with installation on Windows, macOS, iOS, and Android devices. Assistance includes login troubleshooting, expert advisor setup, and custom indicator installation.

For MetaTrader users, we guide through chart customization, order execution, and one-click trading setup. cTrader clients receive support for advanced order types, Level II pricing, and algorithmic trading via cBots. Our team also assists with automated trading configurations and strategy optimization.

Trading Operations and Execution Support

Order Management and Execution Assistance

FP Markets offers full support for order placement and management on all available instruments including forex and CFDs. Traders can place market orders, pending orders, and advanced types such as stop-limit and trailing stops. Our team explains how to modify orders, manage positions, and monitor execution quality.

Execution speed averages 0.1 seconds for market orders, with low slippage thanks to our ECN infrastructure. Our support guides clients on setting appropriate stop-loss and take-profit levels to manage risk effectively. We also clarify how partial fills and requotes are handled within our platform.

Risk Management and Margin Support

Margin requirements vary by instrument type and account leverage. Our support team assists with real-time margin monitoring and calculations to prevent margin calls. Negative balance protection ensures clients in Australia cannot lose more than their deposited funds under any market conditions.

Account protection features include automatic stop-out levels and margin call alerts, which can be configured via our platform settings. We provide detailed instructions on configuring these alerts and maintaining healthy margin ratios during active trading.

Deposit and Withdrawal Support Services

Australian clients can fund their FP Markets accounts using bank transfers, credit/debit cards, and e-wallets such as PayPal, Skrill, and Neteller. Deposit times range from instant for cards and wallets to up to three business days for bank transfers. Minimum deposit amounts start at $10 AUD for cards and wallets, and $50 AUD for bank transfers.

Withdrawals are processed securely with timelines varying from 24 hours for e-wallets to up to five business days for bank transfers and cards. We ensure funds return to the original payment method when possible to comply with regulatory standards. Our team guides clients through the deposit and withdrawal process step-by-step to ensure smooth transactions.

Educational Resources and Training Support

Platform Training and Tutorials

FP Markets provides tailored training sessions to help Australian traders efficiently use all supported platforms. Training includes one-on-one coaching, group webinars, and on-demand tutorials. We cover basic navigation, advanced charting tools, automated trading setup, and risk management techniques.

MetaTrader training focuses on expert advisor installation, custom indicators, and backtesting trading strategies. cTrader training covers advanced order types, algorithmic trading with cBots, and Level II pricing interpretation. Our team ensures clients understand how to leverage platform tools to enhance trading performance.

Market Analysis and Research Support

Clients receive daily market commentary and economic calendar insights relevant to forex and CFD trading. We assist with interpreting major news events and adjusting trading strategies accordingly. Technical analysis support includes pattern recognition, multi-timeframe analysis, and indicator application within platform charts.

Our research team helps Australian traders use platform-integrated tools like TradingView charts and MetaTrader indicators to make informed decisions. We also provide alerts and signal explanations to assist with timing entries and exits.

Regulatory Compliance and Security Support

ASIC Compliance and Client Protection

FP Markets operates under ASIC regulations, ensuring Australian traders receive strong legal protections. Client funds are held in segregated accounts with top-tier Australian banks. We explain negative balance protection and maximum leverage limits that apply to retail clients.

Our compliance team assists with understanding ASIC regulatory requirements and how they safeguard your trading experience. We also provide information on dispute resolution through the Australian Financial Complaints Authority (AFCA) to ensure client concerns are addressed professionally.

Security Measures and Account Protection

We support two-factor authentication setup and secure login protocols to protect client accounts. Our security team guides clients through password management, device authorization, and suspicious activity reporting. Account monitoring includes login alerts and IP tracking to detect unauthorized access attempts.

Data privacy complies with Australian legislation and international standards. We inform clients about data handling and their rights regarding personal information. Immediate assistance is available for any security-related concerns to maintain platform integrity.

Mobile Trading and Technology Support

FP Markets supports mobile trading through MetaTrader 4, MetaTrader 5, and cTrader apps for iOS and Android devices. Our technical team assists with app installation, configuration, and synchronization with desktop platforms. Mobile-specific features include push notifications, price alerts, and one-touch order execution.

Mobile platforms support real-time price streaming, chart analysis, and account monitoring. We provide guidance on optimizing mobile usage for trading on the go, ensuring traders maintain control over positions and alerts. Our support includes troubleshooting connectivity and app performance issues.

Partnership and Institutional Support

FP Markets offers tailored services for institutional clients, high-volume traders, and partners in Australia. Dedicated account managers provide custom trading solutions, API access, and white-label platforms. We also support corporate accounts with multi-user management and compliance assistance.

Introducing brokers and affiliates receive marketing resources, commission tracking, and client onboarding support. Our partnership team ensures smooth integration and ongoing relationship management. Corporate clients benefit from enhanced reporting and audit trail capabilities.

For all inquiries regarding partnerships, institutional accounts, or specialized trading services, Contact Us through the designated channels provided on our website.